Delivery, Pricing & Returns

Delivered prices

Where a price is shown, it is the delivered price in Canadian dollars per stated unit (for example, per double roll), with delivery to your address included. There are no separate shipping or handling charges. GST or HST for your province is added when we confirm your order (GST/HST registration 718173768 RT0001). Products without a price are quoted on request.

Each priced product shows its minimum order. Because delivery is included, the minimum depends on the price: most York double rolls and murals can be ordered one at a time, while lower-priced patterns, peel-and-stick rolls and border rolls may need 2 to 5 per pattern; yard goods are sold by the whole bolt or roll. Marburg wallpaper has a minimum of 6 rolls per pattern. When you need several rolls of one pattern, order them together so they come from the same production batch.

Delivery

Every order is a special order. Orders ship directly from the manufacturer — Arte and Omexco (Belgium), York Wallcoverings and Koroseal (USA). Marburg orders are shipped from Calgary. Timing varies by product and supplier availability. We confirm estimated dispatch and delivery timing with your quote before payment.

How ordering works

1. Add priced products to your order request and send it. This is a request, not an order, and no payment is taken.
2. We confirm availability and email you a confirmation with our business details, the itemized products and units, delivered prices, taxes, the total in CAD, an estimated delivery date, the return terms and your cancellation rights.
3. You can ask for corrections before paying. Paying the secure payment link accepts the order; if you don't pay, nothing is ordered.
4. Within 15 days of payment we email you a dated copy of your contract.

Returns and final sale

Wallpaper is ordered from the manufacturer specifically for you. Returns are available on York orders (conditions apply) — see our return policy. Marburg and every other brand are special orders and final sale for change of mind: no returns or exchanges. For every brand, this does not affect your rights if goods are damaged, defective, not as described, or not delivered: in those cases we repair, replace or refund as the law requires, including return shipping.

Please inspect your rolls on arrival and before hanging (check the batch number, colour and pattern), and tell us within 7 days so we can act quickly. This request does not limit your legal rights. If you find a defect during installation, stop and contact us before hanging more rolls.

Colours on screen can differ from the printed product; we recommend ordering a sample first.

Your cancellation rights outside Quebec (orders over $50)

Under Alberta's internet sales rules you may cancel:

• within 7 days after receiving your copy of the contract, if we did not give you the required information or a copy of the contract as required;
• within 30 days after the contract is entered into, if we do not give you a copy of the contract containing the required information within 15 days;
• at any time before delivery, if the goods are not delivered within 30 days of the delivery date stated in your confirmation.

To cancel, email info@calgarywallpaper.ca. We refund within 15 days of a valid cancellation. You may also have the right to ask your credit card issuer to reverse the charge.

Samples

Request samples from any York, Arte, Omexco or Koroseal product page. Your first 3 York samples are free (then C$5 each), and Arte, Omexco and Koroseal samples are C$5 each, plus GST/HST, delivered (up to 5 per request). Samples ordered with wallpaper are always free, and any sample charge is credited against your wallpaper order. Samples are available for York, Arte, Omexco and Koroseal.

Seller

Calgary Wallpaper is a trade name of Wall Style Innovations Inc., Calgary, Alberta. Email info@calgarywallpaper.ca or call 587-997-6664. See also our terms.