Return & Refund Policy

Return Eligibility

We want you to love your wallpaper. If you're not satisfied, you can return eligible products within 30 days of delivery.

Returnable Items

• Unopened, undamaged wallpaper rolls in their original packaging
• Unused accessories and tools
• Defective or damaged products (see below)

Non-Returnable Items

• Custom-cut murals and made-to-order products
• Opened or used wallpaper rolls
• Wallpaper samples (non-refundable, but sample cost is credited toward your full order)
• Products on final clearance

How to Start a Return

1. Contact us at [email protected] with your order number and reason for return.
2. We'll confirm eligibility and provide a return authorization number.
3. Pack the items securely in the original packaging. Include the return authorization number on the outside of the package.
4. Ship the return to the address we provide. Return shipping costs are the customer's responsibility unless the return is due to our error.

Defective or Damaged Products

If you receive a defective or damaged product, contact us within 7 days of delivery with photos of the damage. We will arrange a free replacement or full refund, including return shipping costs. If a manufacturing defect is discovered during installation, contact us immediately — do not continue installing the defective rolls.

Colour Variations

While we strive to display accurate colours on our website, slight variations may occur due to monitor settings, lighting conditions, and the nature of printed materials. We strongly recommend ordering samples before purchasing full rolls. Colour variation from digital images is not grounds for return.

Batch Consistency

Wallpaper colours can vary slightly between production batches. We recommend ordering all the rolls you need at once to ensure batch consistency. If you need additional rolls later, contact us and we'll do our best to match your original batch.

Refund Processing

• Refunds are processed within 5-10 business days after we receive and inspect the return
• Refunds are issued to the original payment method
• Original shipping charges are non-refundable (unless the return is due to our error)
• A 15% restocking fee may apply to returns of 10 or more rolls

Exchanges

We do not offer direct exchanges. To exchange a product, return the original item for a refund and place a new order. This ensures you get the freshest stock and accurate pricing.

Cancellations

Orders can be cancelled free of charge if they haven't been shipped yet. Contact us as soon as possible. Once an order has shipped, it must be returned through our standard return process.

Contact Us

For return or refund questions:
Email: [email protected]
Calgary Wallpaper, Calgary, AB, Canada