Return & Refund Policy
Last updated: October 28, 2026 · Version française
Change-of-Mind Returns — York
York Wallcoverings: you may return unopened, uncut York rolls in their original packaging for a change of mind within 30 days of delivery. Ask us first (info@calgarywallpaper.ca or 587-997-6664) and wait for our return authorization before sending anything back; you pay the return shipping. When we receive the rolls, we refund the price you paid for them minus a 40% restocking fee, plus the sales tax on the refunded amount, to your original payment method within 15 days. Not returnable: opened or cut rolls, murals, made-to-measure and custom items, samples, and anything ordered by quote.
Marburg and Other Brands — Final Sale
Every wallpaper order is a special order placed with the manufacturer for you. Marburg and every other brand are special orders and final sale for change of mind: no returns or exchanges. For every brand, this does not affect your rights if goods are damaged, defective, not as described, or not delivered.
Damaged, Defective or Not as Described
Please inspect your rolls on arrival and before hanging — check the batch number, colour and pattern — and tell us within 7 days so we can act quickly (this request does not limit your legal rights). Email info@calgarywallpaper.ca with your order reference and photos. We will arrange a replacement or refund as the law requires, including return shipping. If you discover a manufacturing defect during installation, stop and contact us before hanging more rolls.
Cancellation
Your cancellation rights, including those under Alberta's internet sales rules, are set out on our Delivery, Pricing & Returns page. For Quebec consumers, see below.
Quebec consumers — your rights
If you are a consumer residing in Quebec, Quebec's Consumer Protection Act applies to your distance contract whatever its amount (including a samples-only order). You may cancel the contract:
- within 7 days after receiving your copy of the contract, if we did not give you the required information before the contract or the contract does not comply;
- within 30 days after the contract is made, if we do not send you a copy of the contract within 15 days;
- at any time before delivery, if the goods are not delivered within 30 days after the stated delivery date (or, with no date, within 30 days after the contract is made).
To cancel, tell us by any means, in writing or verbally: info@calgarywallpaper.ca or 587-997-6664. We refund all amounts paid within 15 days of the cancellation; you return any goods received within 15 days of the cancellation or delivery, at our cost. If we do not refund you, you may ask your credit card issuer to reverse the payment.
For Quebec consumers, payment before delivery is accepted by credit card only. Nothing in these terms requires you to waive these rights or to sue outside Quebec: Quebec's consumer protection laws apply and you may go to the courts of Quebec.
Colour Variations
While we strive to display accurate colours on our website, slight variations may occur due to monitor settings, lighting conditions, and the nature of printed materials. We strongly recommend ordering samples before purchasing full rolls. Colour variation from digital images is not a defect.
Batch Consistency
Wallpaper colours can vary slightly between production batches. We recommend ordering all the rolls you need at once to ensure batch consistency. If you need additional rolls later, contact us and we'll do our best to match your original batch.
Refunds
Approved refunds are issued to the original payment method within 15 days.
Contact Us
For return or refund questions:
Email: info@calgarywallpaper.ca
Calgary Wallpaper, Calgary, AB, Canada