Frequently Asked Questions
Find answers to common questions about ordering, shipping, installation, and returns.
About Calgary Wallpaper
Who is Calgary Wallpaper?
Calgary Wallpaper is the online wallpaper store of Wall Style Innovations Inc., based in Calgary, Alberta. We are an authorized dealer for York Wallcoverings, Arte, Omexco, Koroseal and Marburg, and deliver to every Canadian province and territory.
Which brands have prices online?
York and Marburg are priced online in Canadian dollars with delivery included. Arte, Omexco and Koroseal are quoted by email: ask from any product page.
Do you have a showroom?
No, there is no walk-in showroom: we are an online store. Request samples to see the real material, and in the Calgary area we offer on-site consultations by appointment.
Do you deliver to Quebec?
Yes. We deliver to every province and territory in Canada, including Quebec. With a Quebec address the order request opens in French (you can continue in English), and the acknowledgement is sent in the language you choose; product pages are in English for now. GST is charged on Quebec orders.
Where do you install wallpaper?
Our own team at Wall Style Innovations installs in Calgary, Airdrie, Cochrane, Chestermere and Okotoks. Elsewhere we supply the material for your local installer.
Ordering
Can I buy York wallpaper in Canada?
York's own online store won't ship to Canada. Calgary Wallpaper will. Prices are in Canadian dollars with delivery included. Orders typically arrive 5–8 business days after payment; we confirm timing before you pay. Returns are available on York orders (conditions apply) — see our return policy.
return policyHow do I order wallpaper samples?
Tap “Request a sample” on any York, Arte, Omexco or Koroseal wallpaper page (up to 5 per request), then send the list from your order request, or use the form on the samples page. Your first 3 York samples are free (then C$5 each), and Arte, Omexco and Koroseal samples are C$5 each, plus GST/HST, delivered (up to 5 per request). Samples ordered with wallpaper are always free, and any sample charge is credited against your wallpaper order. Samples are available for York, Arte, Omexco and Koroseal.
How many rolls do I need?
Use our free Wallpaper Calculator to get an exact count based on your room dimensions, including pattern repeat and waste.
Can I order by phone?
Priced products are ordered online with an order request. For anything else, call 587-997-6664, message us on WhatsApp or email us and we send a written quote. Every order is confirmed by email, and you pay through a secure link.
Shipping
How long does shipping take?
Orders ship supplier-direct from our partners — Arte and Omexco (Belgium), York Wallcoverings and Koroseal (USA) — to anywhere in Canada. Orders for every brand typically arrive 5–8 business days after payment; we confirm timing before you pay. Marburg orders are shipped from Calgary.
How much is shipping?
Where a price is shown, delivery anywhere in Canada is included in it. GST/HST for your province is added when we confirm your order. Unpriced products are quoted with delivery.
Do you ship to the US?
Not currently. We ship within Canada only.
Installation
Do you offer installation services?
Yes. Installation is handled by our own team at Wall Style Innovations - Window Film & Wallpaper, serving Calgary and surrounding areas with professional wallpaper and window film installation.
Review installation services and local project proofCan I install wallpaper myself?
Absolutely! Check our installation guides for step-by-step instructions. Peel-and-stick wallpaper is especially beginner-friendly.
Can I wallpaper over textured walls?
Light texture is usually fine. Heavy texture should be smoothed first. See our guide on wallpapering textured walls.
Returns
What is your return policy?
Returns are available on York orders (conditions apply) — see our return policy (https://calgarywallpaper.ca/returns). Marburg and every other brand are special orders and final sale for change of mind: no returns or exchanges. For every brand, this does not affect your rights if goods are damaged, defective, not as described, or not delivered. Please inspect on arrival and before hanging and tell us within 7 days.
What if my wallpaper arrives damaged or defective?
Email info@calgarywallpaper.ca with your order reference and photos before hanging. We arrange a replacement or refund as the law requires, including return shipping.